DTA - Direct Treater Air - Open Pretreatment Machine System

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return and Refund Policy

Last updated: July 10, 2023

Thank you for shopping at Omni Print Online website and Omni Print Online app, operated by Omni Print Online.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products purchased from us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions apply regardless of whether the words appear in singular or plural form.

Definitions

You: The individual using the service or the company/entity represented by the individual.
Company: Omni Print Online, 1701 E Edinger Ave. Suite H5, Santa Ana, CA 92705.
Service: The application or website operated by Omni Print Online.
Application: The Omni Print Online app.
Website: Accessible at https://www.omniprintonline.com/.
Goods: Items offered for sale on the service.
Orders: A request by you to purchase goods from us.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason for doing so.

Equipment orders may not be canceled and refunded after the order is placed and payment is made. Equipment is manufactured for each order.

All other items may be canceled up until we ship them. After an order is shipped, it cannot be canceled.

To exercise your right of cancellation, inform us via:

• Email: ink@omniprintonline.com
• Website: Refund Policy
• Phone: (877) 937-6400

We will reimburse you within 14 days of receiving the returned goods, using the same payment method as the original purchase, without additional fees.

Conditions for Returns

To be eligible for a return:

• Goods must be purchased within the last 14 days.
• Goods must be in original packaging, unused, and undamaged.
• A receipt or proof of purchase is required.
• Education classes can be refunded up to 1 week before the class start date.
• Sale items may be returned, but shipping costs will be deducted if free shipping was applied.

Exceptions:

• Custom or personalized goods.
• Perishable items or those with expired dates.
• Unsealed hygiene-related goods.
• Made-to-order items (e.g., coated screens, ink cartridges, vinyl).
• Equipment (work directly with the manufacturer for issues).

Returning Goods

Eligible returns incur a 20% restocking fee. Return items to:

1701 E Edinger Ave. Suite H5, Santa Ana, CA 92705

We recommend using insured and trackable shipping. Refunds cannot be issued without proof of return delivery.

Missing Goods

Report missing items within 2 days of delivery.

Gifts

If goods were marked as a gift, you will receive a gift credit for the return value. Otherwise, refunds go to the gift giver.

Contact Us

For questions, contact us:

• Email: ink@omniprintonline.com
• Website: Refund Policy
• Phone: +1 (877) 937-6400

America’s Leading Direct to Garment Printing Solution

At OmniPrint International, we’re proud to be recognized as one of the world’s top innovators in Direct to Garment (DTG) printing. Since 2003, our mission has been simple: provide powerful, cost-effective full-color garment printing solutions for businesses of every size—from startups to global operations.

With over a decade of excellence, our commitment to pushing the boundaries of what's possible in DTG has earned us accolades from industry leaders like SGIA. Our printers feature patented technology, including our unique Wet Cap™ system—designed for reliability, consistency, and unmatched print quality.

As we grow, our foundation remains the same: a customer-first philosophy rooted in humility, innovation, and personal connection. Your success is our success—and we’re here to support you every step of the way.

Get a Free Consultation Today

Whether you’re scaling your production or just starting out, our experts are ready to help you find the right solution for your business.

Our Experience Makes Us Great. Our People Make Us the Best.

Victor Peña – President & CEO

Victor Peña leads OmniPrint International with vision and dedication. As our founder and CEO, he oversees all global operations and continues to drive the company’s growth with passion and purpose.

Said Canales – Head of Tech & R&D

Said leads our technology and research efforts, powering the innovation behind our next-generation products. His engineering expertise and creative problem-solving make him a vital part of our success.